Senior Account Manager


Do you get all fired up about helping people achieve their highest levels of success? Do you see project and deadline overlap and a ticking clock and think ‘Pffft, I got this’. Do you like to rally and build relationships in the process (while loving a good process)?

The Senior Account Manager is that person.

The Senior Account Manager must simultaneously be the client’s biggest advocate and the agency’s biggest fan – always working to nurture the relationship between – keeping projects on track and ensuring no detail gets missed and no box goes unchecked. You’re the heartbeat of the day-to-day rhythm of the agency.

Who You Are:

  • A uniter of people, tasks, and vision

  • A project management powerhouse – used to managing multiple projects at once

  • A deadline-hitter and milestone-maker

  • A creative problem-solver

  • The type that’s never met a stranger

  • A first-one-in, last-one-out type

  • Diversified in skillset – if you don’t know, you can and will figure it out

  • Painfully, exhaustively, shamelessly detail-oriented

  • Super skilled at reading between the lines and anticipating needs

  • Follow-through is your middle name

What You'll do:

If you answered, “YES, YES, YES!” to all of this, wow – you’re excited. We like that. Keep reading. The Senior Account Manager will:

  • Be a primary point of contact for client accounts, leading day-to-day communication directly with clients and our agency team
  • Develop and nurture authentic client relationships
  • Manage the details while thinking beyond them – ensure we’re leading clients down a path of success, not simply executing
  • Manage projects from concept to completion – ensuring deliverables and client needs are executed flawlessly and on time
  • Track budgets, timelines, workflow and scope for a variety of branding, web, campaign and video projects
  • Manage deliverables to deadline with creative and operational team members and supply to client
  • Help develop targeted and clear briefs that keep project priorities straight and the agency team moving in the right direction
  • Set and manage client expectations
  • Communicate those expectations and creative, strategic, and production needs clearly and correctly to agency team
  • Analyze, interpret and present results to agency team and client team
  • Lead collaboratively with a pulse on productivity, process and outcome – always looking for ways to refine and improve
  • Handle client conflicts with finesse and have an expert ability to seek resolution
  • Lead client-facing meetings
  • Lead internal agency meetings on behalf of the client
  • Work closely with Associate Creative Director to maintain brand integrity
  • Work closely with creative team to scope and cost projects as needed
  • Manage client contracts and contract renewals, with a keen eye for finding new opportunities

You Have:

  • 5+ years at an advertising or marketing agency

  • Ability to cultivate relationships with intuition – and experience in developing profitable, mutually beneficial, long-term client relationships

  • Project management system experience

  • Special skill in uniting and inspiring people

  • Demonstrated ability to execute large-scale advertising campaigns

  • Experience with full video production process

Would be extra-cool if you:

  • Have experience with Asana project management

  • Can bust out some light copywriting if needed

  • Have media buying experience

  • Know the difference between CMYK and RGB

What to Expect:

  • Full-time position

  • Onsite

  • Salary based on experience

If we’re speaking your language right now, hit us up right here:  [email protected]